What method of shipping do we use to ship orders?Within the USA, we ship our product via UPS and USPS. Internationally we ship via UPS.
How long does it take to ship an order once it is placed?Once an order is received it is placed with our warehouse within the same business day. Generally an order will ship from the warehouse the next business day. We do not ship on Saturday or Sunday. If your shipment is delayed, it could be due to factors such as credit card approval, product availability, weather or selling season.
Is there a Jill-e Designs product warranty?Our one-year warranty covers issues and defects that are a result of the manufacturing process. This warranty does not cover issues that arise from normal wear and tear. Please reference the Jill-e Designs Product Warranty on our Customer Service page for more details.
I have a problem with my Jill-e bag, what can I do?Any time you have a quality concern with a Jill-e product, please contact us directly via the following:
Toll free: 888-445-4553
This allows us to assess each situation and provide the best solution. Jill-e designs is committed to providing excellent customer service, therefore we prefer to handle each situation on an as needed basis.
What forms of payment are accepted?For www.jill-e.com purchases we accept PayPal and the following credit cards: VISA, MasterCard, and AMEX.
What amount of equipment will our Jill-e Designs bags hold?
All small bags will hold 1 camera body, 1 flash, 2-3 lenses (depending upon lens size) and miscellaneous accessories including memory cards, batteries, cables, manuals, filters, camera strap, lens cleaning cloth, expo disc, waterproof camera jacket, and camera card reader.
All medium bags will hold 2 camera bodies, 2 flashes, 2-3 lenses (depending upon lens size) and miscellaneous accessories including memory card holders, batteries, cables, manuals, filters, camera strap, lens cleaning cloths, expo disc, waterproof camera jacket, and camera card reader.
All large rolling bags will accommodate all of the above equipment, plus a 17” laptop computer.
All extra-large rolling bags will accommodate all of the above equipment, an additional camera body and 1-2 additional lenses plus a 17” laptop computer.
Many of the new additions to the Classic Collection also have protective sleeves for tablet devices such as ipads and e-readers. Please visit our descriptions of each product for more details.
How can I tell if a Jill-e Designs bag is authentic?The craftsmanship of Jill-e Design carry bags, as well as the quality materials used for all products, is never paralleled in non-authentic merchandise. In addition, you can be confident that your bag is real if it was purchased either from an authorized Jill-e Designs retailer or www.jill-e.com. The Jill-e Designs trademark is a registered trademark throughout the world. Use of the Jill-e Designs name without permission is considered counterfeiting and warrants legal action.
How do I learn about product updates and new product additions?We are constantly updating the available merchandise online, so register to be on our email list and we will let you know when new merchandise is available. (click here to sign up for mailing list).
Are these the only colors and designs that are available?Yes, all our current styles, colors and product options can be found on our website.
Where do we get our creative ideas for our bags and essentials?We work with professional designers for many of our ideas. We also get terrific ideas from photography, consumer electronic enthusiasts and professionals like you. Feel free to share your ideas and let us know how to improve our products!
If you have any additional questions regarding Jill-e Designs please feel free to contact us at email@example.com.