Customer Service

There’s nothing more important to us than your satisfaction. That’s why we craft our bags to high standards, and why we continue to support you after your purchase.

Here you’ll find information about how we back our products and take care of you. You also can read our Frequently Asked Questions for additional information and answers. If you don’t find the information you’re looking for, please feel free to contact us directly

Toll free: 1-888-445-4553
E-mail: info@jill-e.com

 

Product Warranty

Jill-e Designs warrants its products to be free from defects in material and workmanship for one year from the date of purchase. If a defect occurs, upon receipt of proof of purchase and proof of defect, we will repair or replace the product at our discretion.

Proof of the date and place of purchase (the original dated sales receipt) will be required with any request for warranty repair or return.

Warranty Limitations

This warranty does not cover circumstances beyond our control, or problems and damage caused by a failure on your part to follow generally accepted standards of product use and care.

More specifically, this warranty does not cover accidental damage, unreasonable use, normal wear and tear, improper handling or damage caused by a common carrier, loss, repairs attempted by unauthorized persons, or other consequential damages to the product or its contents. (NOTE: If damage is caused by a common carrier, contact the carrier immediately to file a claim.)

This Warranty will be honored only within the geographical locations where our products are sold and purchased.

 

Product Returns

We’re happy to accept new, unused products purchased through our web site – www.jill-e.com –for return with the product’s cost refunded if submitted within 45 days of purchase. Contact us directly for a return authorization number. (NOTE: Shipping costs are not refundable.)

Toll free: 1-888-445-4553
E-mail: info@jill-e.com